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Welcome To Beelink Service Policy

Explore our concise service policies for better and seamless transactions.

Service Policy

Free & Fast Delivery

We offer shipping to most countries. Orders are dispatched within 2-3 business days post-payment processing.

30-Day Money-Back Guarantee

Return unopened, unused Beelink products within 10 days for a full refund. Contact us at +86 18165710592 (Mon-Fri 9:00 - 18:00 GMT +8) to initiate a return.

3-Year Guarantee

Hardware is guaranteed against defects for three years from the purchase date. We cover parts and labor for repairs, ensuring normal operation as per warranty policy.

Free 24/7 Support

Our support team responds within 24 hours (working days).
Email: Support-PC@bee-link.com
Service Line: +86 18165710592
(Mon - Fri 9:00 GMT+8)

Service Policy

Free & Fast Delivery

We offer shipping to most countries. Orders are dispatched within 2-3 business days post-payment processing.

30-Day Money-Back Guarantee

Return unopened, unused Beelink products within 10 days for a full refund. Contact us at +86 18165710592 (Mon-Fri 9:00 - 18:00 GMT +8) to initiate a return.

3-Year Guarantee

Hardware is guaranteed against defects for three years from the purchase date. We cover parts and labor for repairs, ensuring normal operation as per warranty policy.

Free 24/7 Support

Our support team responds within 24 hours (working days).
Email: Support-PC@bee-link.com
Service Line: +86 18165710592
(Mon - Fri 9:00 GMT+8)

Detailed Description Of The Policy


We offer shipping to Canada.

Shipping & Delivery

All orders shipped to Canada will be dispatched from our China warehouse.

Order Processing: Standard orders will be shipped within 3 business days after payment has been successfully completed.
Shipping Time: Delivery usually takes 5–7 business days after dispatch, depending on the destination and local customs clearance.
Remote Areas: Additional delivery time may apply to remote or hard-to-reach areas.
Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email with your tracking number(s).
Customs Duties & Clearance Fees

Please note that import duties, taxes, customs clearance fees, and any other charges imposed by Canadian customs or local authorities are not included in the product price or shipping cost.

Any applicable duties, taxes, customs clearance fees, or other import-related charges are the sole responsibility of the customer.

Customers are responsible for completing any required customs clearance procedures and paying all applicable fees before the package can be delivered.

Important Notice

Delivery times may vary depending on customs clearance, weather conditions, logistics conditions, and the destination. We are unable to guarantee delivery times in cases of customs delays or other circumstances beyond our control.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Beelink provides a three-year (36-month) limited warranty for consumer electronics products. If due to manufacturing defects (from the date of delivery to the customer), the above categories of items cannot work as advertised, the customer can repair the defective item.

Beelink will be responsible for all maintenance fees and non-artificial defective parts replacement costs.

Note: This warranty does not apply to any accidental damage caused by the user's negligence.

Contact Us

Contact Us

Email: Support-PC@bee-link.com
[Mon - Fri 9:00 - 18:00 GMT+8]

Tel: +86 18165710592
[Mon - Fri 9:00 - 18:00 GMT+8]

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